讲座时间：7月5日 10:00-11:30
讲座嘉宾：尹亦丹 博士，南加州大学（University of Southern California）
讲座主持：胡琼晶 副教授，浙江大学
讲座地点：yl23411永利会议室A723
讲座标题（Title）：Feel Heard by AI
讲座摘要（Abstract）:
People want to “feel heard” to perceive that they are understood, validated, and valued. Can AI serve the deeply human function of making others feel heard? Our research addresses two fundamental issues: Can AI generate responses that make human recipients feel heard, and how do human recipients react when they believe the response comes from AI? We conducted an experiment and a follow-up study to disentangle the effects of actual source of a message and the presumed source. We found that AI-generated messages made recipients feel more heard than human-generated messages and that AI was better at detecting emotions. However, recipients felt less heard when they realized that a message came from AI (vs. human). Finally, in a follow-up study where the responses were rated by third-party raters, we found that compared with humans, AI demonstrated superior discipline in offering emotional support, a crucial element in making individuals feel heard, while avoiding excessive practical suggestions, which may be less effective in achieving this goal. Our research underscores the potential and limitations of AI in meeting human psychological needs. These findings suggest that while AI demonstrates enhanced capabilities to provide emotional support, the devaluation of AI responses poses a key challenge for effectively leveraging AI’s capabilities.
嘉宾简介（Bio）:
Yidan Yin is a postdoctoral scholar at University of Southern California’s Marshall School of business. She will be joining Penn State University Smeal College of Business as an Assistant Professor in fall 2024. Her research examines the different ways individuals navigate novelty and change within organizational contexts, as well as the pivotal roles of abstract and concrete thinking in managerial cognition. She received her PhD from University of California San Diego.
